Emberos – AI Brand Visibility & Share-of-Prompt Platform
Emberos Inc. Privacy Policy
Last Updated: October 27, 2026
What This Privacy Policy Covers
This Privacy Policy describes emberos, Inc. ("we," "us," or "our") practices in connection with our business-to-business related services (the "B2B Services") offered in the United States only. If you are located outside of the United States and seeking services from us within the United States, please review below, Section V Transfers and Storage of Personal Information.
By using our B2B Services, you agree to the terms of this Privacy Policy. This privacy policy describes how we collect and use your information in connection with our B2B Services and our website (collectively, "Sites"). By using the Company B2B Services and our Sites, you agree to the terms and conditions of this Privacy Policy.
California residents who are business consumers acting as employees, owners, directors, officers or independent contractors of an entity conducting due diligence or providing or receiving a product or service from us ( "CA B2B Contacts"), Section I of this Policy below, which describes our collection and use of information practices through our Services, also serves as our Notice at Collection for California residents for purposes of the California Consumer Privacy Act ( "CCPA"). The remainder of this Policy also is applicable to CA B2B Contacts as well.
Personal Information that is a matter of public record, collected from employees of ours, or collected when you click on a third party link found on our website, or when you use social media widgets we provide on this Site are not covered by this Privacy Policy.
Table of Contents
- I. Personal Information We Collect and How We Use It
- II. Sources of Personal Information
- III. Disclosures of Personal Information
- IV. Security of Personal Information
- V. Transfers and Storage of Personal Information
- VI. Cookie Notice
- VII. Opting-Out of Cookies
- VIII. Promotional Communications
- IX. CA B2B Contacts – Your Rights and Choices in California
- X. Links to Other Websites, Content, and Resources
- XI. Update Privacy Policy
- XII. Contact Us
- XIII. Shopify App Privacy
I. Personal Information We Collect and How We Use It
The table below and additional paragraphs immediately following the table are a summary of the categories of Personal Information we have collected over at least the last 12 months, the purposes for collection and use of that Personal Information, and how long we keep each category of Personal Information.
For CA B2B Contacts: You may opt-out of the “ sale” or “ sharing” of your “ personal information” as these terms are defined in applicable law by making a request to opt out through this Data Request Form and for advertising through our Cookie Notice, or use your browser opt-out preference signal, if available.
B2B CONTACTS
| Categories of Personal Information We Collect | Our Business or Commercial Purposes for Collection and Use of Your Personal Information |
|---|---|
| Personal Identifiers, such as your name, mailing address, phone numbers, email address | We sell or share your Personal Identifiers (primarily email address) with third parties for targeted advertising. We may use this information to: - • register for our B2B Services, - • create an account, - • place or process an order, - • subscribe to a newsletter or mailing list, - • fill out a form, - • use live chat, - • open a support ticket for customer service, including online technical support and troubleshooting, or - • communicate with you about our B2B Services or Sites. |
| Demographic Information, including date of birth | We do not sell or share Demographic Information about you with third parties for targeted advertising. We use this information only when required by law in connection with business related filings, including a BOI filing or tax regulation filing. |
| Financial Information including your billing address, payment type or method of payment, and charge or credit card number | We do not sell or share your Financial Information with third parties for targeted advertising. We use this information only to charge you for the services purchased. |
| Device, Internet or Network Activity Information, Online Identifiers, such as your IP address, device type and settings, device identifiers, browser type and settings, operating system, ISP and mobile network provider, web beacons, pixels, and usage information, such as the time and date of your visits and the content | We sell or share your Device, Internet or Network Activity Information, Online Identifiers with third parties for targeted advertising. We also use this information to: - • personalize your experience with us, including promotional communications; - • provide access to our B2B Services in a form that can be viewed most easily on your device; - • determine the general geographic region from which you are accessing the Services, using your IP address, which allows us to present appropriate content for your jurisdiction; - • review statistical information about the use of our B2B Services and Sites in order to improve their design and functionality, to understand how they are used, and to assist us with resolving questions; - • recognize you, your device or your browser when you use our B2B Services so that we can facilitate navigation and display information more effectively; - • track responses to our e-mails and advertisements; inform you about new products, features, updates, and special promotions, we think you might find interesting; and - • serve you ads about products we offer. |
| Commercial Information, including information about your business necessary to provide the B2B Services | We do not sell or share your Commercial Information with third parties for targeted advertising. We use this information to act on your behalf to provide our B2B Services. |
| Inferences drawn from Personal Identifiers, Demographic Information, Device, Internet, and Network Activity, Online Identifiers, and General Location to create a profile about you | We do not sell or share Inferences we make about you with third parties for targeted advertising. We use the Inferences we draw from your activities on our website to personalize your experience with us on our Site and through email communications. |
| Precise Geolocation Information | We do not collect your Precise Geolocation Information. |
| Sensitive Personal Information, such as your Social Security Number and Driver’s License Number | We do not sell or share your Sensitive Personal Information with third parties for targeted advertising. We only use this information as necessary for operation, security or legal functions. We do not use it for profiling, personalization or advertising. |
| Audio and Visual Recordings | We do not sell or share your Audio and Visual Recordings with third parties for targeted advertising. We use this information for customer service and quality assurance purposes. |
| Additional Uses For All Categories Listed Above | We may use For All Categories Listed Above: - • if we determine a policy violation has occurred, to enforce our rights, or to enforce agreements; - • if we believe such processing is necessary to identify, contact, or bring legal action regarding the rights and property of ourselves or our affiliates; - • to enforce our rights or protect against unauthorized access to our systems or other inappropriate use of our services, products, or other services; - • to comply with laws, regulations, court orders and subpoenas or similar requests for information by authorities; - • to protect your safety and the safety of others; - • to perform audits; - • to contact you about Site or policy updates; - • for research and analytics, including to identify usage trends, and to improve and update our products and services, and - • to assist us in fraud prevention or investigation, all on the basis of our legitimate interest in the continuation of our commercial activities and the protection of our rights. |
Retention
We retain your Personal Information for at least as long as it is necessary to fulfill the purposes for which we collected it, to provide you with our B2B Services, to comply with our retention obligations, and to successfully run our business.
II. Sources of Personal Information
Directly from You. For example, when you:
- • Complete a form online,
- • Upload a document,
- • Use a Site feature,
- • Email us, or
- • Speak to us by phone.
Automatically through Cookies and Similar Technologies. For example, when you
- • Visit and navigate our B2B Services on any device,
- • Enable location-based features on our B2B Services, or
- • Click on third party links on our Sites.
For more information about our use of cookies, refer to the section called “Cookie Notice.”
Service Providers and Contractors. For example, we work with service providers and contractors who collect Personal Information on our behalf in order to provide B2B Services to us, such as:
- Manage, improve, and host our B2B Services through business studies, marketing campaigns and IT development and support,
- • Verify your information,
- • Authenticate payments and process orders and payments, or
- • Provide fulfilment of our B2B Services.
Affiliates and Subsidiaries. For example, if we acquire an ownership interest in a company, we may receive information about you as part of that acquisition if you have previously done business with them.
Publicly/Commercially Available. For example, we collect:
- Information in the public domain,
- • Verify your information,
- • Data available in open government databases to help us with fraud monitoring and prevention, compliance with applicable law and regulations, reviewing and processing your employment application and other information, or
- • As otherwise permitted by law.
III. Disclosures of Personal Information
We may disclose your Personal Information described above as follows:
Internally. We disclose all categories of Personal Information listed above with other affiliated businesses who jointly use Personal Information for the purposes described in this Privacy Policy, where this is acceptable under applicable law.
A Business That Acquires Us or Our Assets, in a Business Transfer. If another party acquires all or substantially all of our assets, all categories of Personal Information listed above and any other information that we have collected in connection with the Services, will be transferred to that party as part of our business assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information will be considered part of our assets that can be sold or transferred to third parties.
Government Authorities, Legal Rights and Actions. We will disclose all categories of Personal Information listed above with various government agencies if required or requested to do so by law or if we believe such action is necessary or advisable in order to: (1) conform to the requirements of the law or comply with valid legal process served upon us; (2) protect or defend our legal rights or property, the Services, or our customers or users; (3) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Use; and/or (4) any other reason in our sole discretion. We may also use IP address or other Device, Internet and Network Activity Information, Online Identifiers to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you.
Third Parties. With your consent (or where you do not decline when permitted by law), we disclose Device, Internet and Network Activity Information, and Online Identifiers to third parties, such as our advertising and marketing partners, media partners and platforms, data analytics providers, social networks.
Service Providers and Contractors. We disclose all categories of Personal Information listed above with Service Providers and Contractors to perform services on our behalf, such as payment processing, email marketing, website analytics, marketing and promotions, advertising technology services, cloud data storage, technology support, and customer service. These Service Providers and Contractors will access all categories of Personal Information as necessary for them to perform their duties. For example, we will share bank details and payment card information with payment processors when you provide a payment card in connection with a purchase. When we share Personal Information with Service Providers and Contractors our contracts prohibit them from using or sharing your Personal Information for any reason except to assist us in operating our business and providing Services to you.
Facilitating Requests from You. We disclose all of the categories of Personal Information listed above at your request or direction.
Consent. We disclose all of the categories of Personal Information listed above if we have let you know what information will be shared, with whom, and obtained your consent.
IV. Security of Personal Information
We take reasonable and feasible security measures in compliance with industrial code of conduct to protect your personal information and prevent unauthorized access, modification, damage or loss of personal information. To this end, we have taken the following measures:
- i.We take all reasonable and practicable measures to ensure that the collection of personal information is minimized and that we do not collect personal information that is not relevant to the achievement of purpose. We will only retain your personal information for as long as necessary to achieve the purposes stated in this statement, unless it is necessary to extend the retention period and is permitted by law;
- ii.We will use encryption technology to ensure the confidentiality of data transmission and storage. We use trusted protection mechanisms to protect data and the servers storing the data from malicious attacks;
- iii.We will deploy access control mechanisms to ensure that only authorized personnel can access to personal information; And control the quantity of authorized personnel and achieve hierarchical authority management for authorized personnel according to the business needs and personnel hierarchy; Access to personal information is logged and regularly audited by an administrator;
- iv.We will strictly select business partners and service providers, and implement the requirements on personal information protection in the business contract or audit, assessment and other activities of the two parties;
- v.We will organize security and privacy protection training courses, tests and publicity activities to enhance employees awareness of the importance of protecting personal information.
We do our best to protect your personal information. However, regardless of our measures and efforts to protect Personal Information, we cannot guarantee absolute protection and security of your Personal Information. If you believe you have discovered a security vulnerability in our B2B Services or Sites, please email us at admin@emberos.ai and include in the subject line “ Security Concern.” If you believe that someone has accessed your personal information or that your personal information has been misused, please email us at admin@emberos.ai immediately and include in the subject line “ Unauthorized Access.”
V. Transfers and Storage of Personal Information
If you reside in a country other than the United States of America, you should be aware that the data that we collect from you will be transferred to and stored in the United States, and if you give us your Personal Information, you give us your express consent to the transfer. The laws of the United States may not protect the privacy of your information at the same level as provided by the laws of your country.
VI. Cookie Notice
Our Services collect Device, Internet and Network Activity Information, Online Identifiers about you through the use of cookies and other tracking technologies placed by us and third parties (collectively, “ Cookies”).
A “cookie” is a tiny file that is stored on your device (e.g., your computer or mobile device). It contains a unique identifier, as well as the address and other information about the site you are visiting. Some cookies are essential in order to enable you to move around our Services, visit our Site and use its features. Other cookies collect information about how visitors use the Site (for instance, which pages visitors go to most often and if they get error messages from web pages).
We and third parties may also utilize other tracking technologies like pixels, flash objects, APIs, mobile software development kits (SDKs) and tags. These are small strings of code that are placed on our Site in the emails we send to you or in our digital advertisements. When you access a page or platform containing one of these technologies, you establish a communication with a web server, which collects certain information about your computer or device.
These Cookies allow us and third-party partners to
- i.collect Personal Information about you over time and across different websites, apps, and devices when you use our Services;
- ii.facilitate Site administration and navigation;
- iii.better understand and improve our Sites and Services;
- iv.determine and improve the advertising shown to you here or elsewhere; and
- v.provide you with a rich user experience. For example, where permitted by law, we use third-party vendors, such as Hotjar, to record your interactions with and usage of our website, including the features you engage with, how you navigate, your click/touch, movement, scroll, and keystroke activity, to support and improve the functionality and performance of our websites. Where permitted by law, we also use Cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) to inform, optimize, and display ads based on your past visits to the Sites. Our first party tracking technologies do not track our visitors off our Site. Both first party and third party tracking technologies are not used on every page of our Site nor for every user visit.
VII. Opting-Out of Cookies
Cookie Preference Center. You can opt-out of our use of Cookies for analytics and targeted advertising here.
Google Opt-Out. Google requires you to opt out directly with them. You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences. For more information from Google, go to: https://policies.google.com/technologies/partner-sites.
Global Privacy Control. If you are using a browser that supports the Global Privacy Control (“GPC”) https://globalprivacycontrol.org and have enabled the GPC, when you visit our Site, we will interpret that as a request to opt-out of Cookies.
CA B2B Contacts. To opt-out of our “ sale” or “ sharing” of any other category of your Personal Information as described in Section I above, you will also need to submit a request here.
VIII. Promotional Communications
Emails. You can opt-out of receiving promotional emails from us at any time by following the instructions to click on the unsubscribe link at the bottom of our emails, contacting us using the contact information provided at the end of the Privacy Policy below or clicking here. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or our ongoing business relations. Please note that your opt-out is limited to the email address used and will not affect subsequent subscriptions.
Text messages and phone calls. For text message communications and calls to your phone number, you may opt-out at any time by
- i.for text messaging, texting “STOP” to the appropriate short code available from our confirmation text message; and
- ii.for calls, requesting opt-out during any call you receive from us or contacting us admin@emberos.ai and specifying you want to opt-out of calls.
IX. CA B2B Contacts – Your Rights and Choices in California
If you are a CA B2B Contact, you have the following rights regarding your Personal Information (subject to certain exemptions):
| Right to Know & Access | You have the right, up to two times every 12 months, to ask us to disclose the categories of Personal Information we have collected about you, the categories of sources from which we collected it, our business or commercial purpose for collecting, selling, or sharing Personal Information about you, the categories of Personal Information we sold or disclosed, the categories of third parties to whom we have shared Personal Information about you, and the specific pieces of Personal Information we collected about you. You have the right to request a portable copy of your Personal Information. In some states, you also have the right to receive a list of the specific third parties with whom we might share your Personal Information. |
| Right to Correct and Delete | You have the right to send us a request to correct or delete Personal Information we have about you, subject to certain exceptions allowed under applicable law. |
| Right to Opt-Out of the Sale and Sharing of Your Personal Information (Opt-out of Targeted Advertising) | You have the right to request that we not sell or share for targeted behavioral advertising, your Personal Information. To opt-out of the “sale” or “sharing” for targeted advertising of your Personal Identifiers (primarily your email address), Demographic Information, and General Location Information and Inferences, click here or send an email to admin@emberos.ai and include “DSAR” in the subject line. To opt-out of the “sale” or “sharing” for targeted advertising of your Device, Internet, and Network Activity Information, Online Identifiers, click here. |
| Right to Send Opt-out Preference Signals; Global Privacy Control | We also honor the Global Privacy Control, a browser-based opt-out signal. We do not respond to other browser-based signals. This opt-out method only applies to the category of Device, Internet and Network Activity Information, Online Identifiers and only for the device or browser which sends the opt-out preference signal. We do not associate the opt-out preference signal with your other Personal Information, which may include your name, email and phone number. |
| Right To Not Be Discriminated | You have the right not to be discriminated against if you exercise any of these rights, for example by receiving a different quality of services. |
| Rights related to Automatic Decision Making (ADM) | You have the right to opt out of profiling in furtherance of decisions with legal or significant effects using ADM, the right to access meaningful information about ADM logic, and request human review of any decision made using ADM. |
| Right To Appeal | In California as a CA B2B Contact, you have a right to appeal decisions concerning your ability to exercise your consumer rights. |
Authorized Agent
Applicable law may permit you the right to appoint an authorized agent to exercise these rights for you. Under certain applicable laws, an authorized agent is a natural person or a business entity in the applicable state that a person has authorized to act on their behalf subject to the requirements. If you would like to designate an authorized agent to submit a request to know, a request to delete, or a request to correct Personal Information on your behalf, please e-mail us at admin@emberos.ai When submitting the request, please ensure the authorized agent identifies himself/herself/themselves as an authorized agent. We will require written proof of the agent’s permission to do so and we will need to verify your identity directly. Once verified, your authorized agent may act on your behalf.
How to Submit a Request
To exercise your rights above click here, email us at admin@emberos.ai To opt-out of Cookies, click here or use the Opt-Out Preference Signal triggered through your browser if available.
In order to respond to your request, we may validate your email address if you have an account with us. If you use an authorized agent to exercise rights for you, we will confirm that the agent is authorized by you
When you make a request to access, correct, or delete your information, we will generally confirm receipt of your request within 10 days, and respond within 45 days, though in some cases we have the right to take additional time if needed. We will provide notice of the extension within the first 45-day period.
How We Verify Your Identity.
We will take reasonable steps to verify your identity prior to responding to your requests. For example, we may utilize third party verification steps which may vary depending on the sensitivity of the Personal Information and whether you have an account with us.
Financial Incentives.
We do not offer financial incentives.
Children Under 18
Our services are not available to persons under the age of 18. Children may not use the Website for any purpose unless their parents or guardians have provided consent. We refer to children as users under the age of 18. We do not deliberately collect personal information from children for any purpose. If you believe that we have personal information about a child without the consent of his/her parent/guardian, or if you are a parent or guardian of the user and wish to withdraw your consent, please contact us through the contact information below, and we will delete such information
X. Links to Other Websites, Content, and Resources
When you use the Services, you may sometimes be directed by links or other means to third-party websites and services that are not affiliated with the Websites or with us. When you go to unrelated websites or services, please note that we do not control their privacy and security. They may send their own cookies or other tracking technology to visitors or solicit and use your information in different ways than those described in this Privacy Policy. We cannot provide you with any information about third-party practices or the information collected or used by third-party websites or resources. Please exercise caution when you leave our Services for different websites or content, and review the applicable privacy notices.
XI. Update Privacy Policy
Our Privacy Policy is subject to change. We will not reduce your rights under the Privacy Policy without your express consent. If we materially change the ways in which we use or disclose personal information previously collected from you through our websites, we will attempt to notify you through our websites, by email or by other reasonable means. Any changes to this Privacy Policy will become effective upon posting of the revised Policy on the Internet, accessible through our Sites.
XII. Contact Us
If you have questions regarding this privacy policy, you may contact us using the information below.
- emberos, Inc
- 2100 East Grand Ave, Suite 100
- El Segundo, CA 90242
- admin@emberos.ai
XIII. Shopify App Privacy
This section describes how Emberos, Inc. ("Emberos," "we," "us," or "our") collects, uses, stores, and deletes information in connection with the Emberos Shopify application (the "Shopify App").
Information We Access. The Shopify App accesses only the product information that a merchant explicitly chooses to share with Emberos. This may include:
- • Product titles and descriptions
- • Product images
- • Product pricing
- • Product variants
- • Product collections
The Shopify App does not access or collect customer records, order information, payment details, or customer purchase history.
Information We Store. To securely connect and operate the Shopify App, Emberos stores the following information:
- • Shopify store access token, stored in encrypted form
- • Shopify store name
- • Shopify store contact email address
Access tokens are used exclusively to authenticate the connection between Emberos and the merchant's Shopify store.
How We Use Information. Emberos uses merchant-authorized product information to analyze and evaluate how artificial intelligence (AI) platforms describe, represent, and recommend the merchant's products.
This information supports AI visibility analysis and related reporting within the Emberos platform.
Data Retention and Deletion. Emberos retains Shopify store information only as necessary to provide the Shopify App's services.
When a merchant uninstalls the Shopify App, or when Emberos receives an applicable privacy deletion request from Shopify, we delete the associated store information maintained by the application, including stored access tokens, store identifiers, and merchant contact information, in accordance with applicable requirements.
Contact Information. For questions about Shopify App privacy practices, data handling, or deletion requests, please contact:
Emberos, Inc.
Email: support@emberos.ai